There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer … [Read more...] about Customer Service Fundamentals
Support and Operations
Architecting Applications for IBM Z and Cloud
This course focuses on the architect persona to help learners understand how to apply IBM Z modernization in designs. This helps to integrate various technologies, platforms and applications across the enterprise in a seamless and transparent manner. We will look at lifecycle enablement by using DevOps, creating an Application Centric environment, establishing Data Centric … [Read more...] about Architecting Applications for IBM Z and Cloud
On Premises Management, Security, and Upgrade with Google Cloud’s Apigee API Platform
This course discusses the management and operation of the Apigee platform for private cloud. It includes topics on operational practices, API deployment, analytics, security and upgrade of the platform. … [Read more...] about On Premises Management, Security, and Upgrade with Google Cloud’s Apigee API Platform
Continuous Integration and Continuous Delivery (CI/CD)
A principle of DevOps is to replace manual processes with automation to improve efficiency, reduce human error, and accelerate software delivery. This requires automation that continuously integrates code changes and continuously delivers those changes to a production environment. This course introduces you to Continuous Integration and Continuous Delivery (CI/CD), an automated … [Read more...] about Continuous Integration and Continuous Delivery (CI/CD)
Private Cloud Management on IBM Power Systems
IBM PowerVC, an Infrastructure as a Service (IaaS) enabling software, provides a self-service cloud console for managing IBM Power Systems. It is built on OpenStack. OpenStack is a collection of open-source software projects that enterprises can use to run their own private cloud infrastructure. This course explains most cloud management features, starting with setting up a … [Read more...] about Private Cloud Management on IBM Power Systems
