This specialization consists of three progressive courses designed to equip Sales professionals with AI literacy, practical training, hands-on skills, and the ability to createAI-powered apps, agentic workflowsand agents. The program follows a structured learning journey, moving from foundational AI awareness to Sales-specific AI applications, and finally, AI-driven tool … [Read more...] about AI for Sales
Business Strategy
Perspectives in Digital Transformation: Manufacturing
Are you interested in learning how Digital Transformation is driving the manufacturing sector in Latin America and the Caribbean? This course will help you identify challenges and opportunities that digitalization can offer in the industry. Along with specialists from BID Invest and the private sector, you will learn firsthand about the tools and best practices that illustrate … [Read more...] about Perspectives in Digital Transformation: Manufacturing
The Ultimate BPMN Course
This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Unlock the power of Business Process Model and Notation (BPMN) to transform your process modeling skills and streamline complex workflows across … [Read more...] about The Ultimate BPMN Course
Generative AI in Customer Service Operations Training
This AI in Customer Service course equips you with the skills to modernize customer support using Generative AI. Begin with the fundamentals of AI in digital customer service and explore how virtual assistants and chatbots can streamline interactions. Learn how to personalize experiences and gain actionable insights through AI-driven feedback analysis. Explore automation … [Read more...] about Generative AI in Customer Service Operations Training
Software Testing, Deployment, and Maintenance Strategies
This course will empower you with practical, industry-relevant skills to excel in software quality assurance and testing. You’ll learn to design comprehensive test plans, conduct effective user acceptance testing, and implement quality control measures that prevent costly defects. Through hands-on projects mimicking real workplace scenarios, you’ll gain experience … [Read more...] about Software Testing, Deployment, and Maintenance Strategies
