It is difficult to think of a major industry that AI will not transform. This includes healthcare, education, transportation, retail, communications, and agriculture. There are surprisingly clear paths for AI to make a big difference in all of these industries. “ Andrew Ng
While speculations about how Artificial Intelligence will transform the way people lives are going on, enterprises have started using this very artificial intelligence to transform the way they’ve been functioning. Using natural language processing and other AI tools to perform sentiment analysis on customer conversations, using CRMs to analyze the depth of their conversations, comparing thousands of customers all over the region and coming up with a game plan is all done by artificial intelligence models now. This not only reduces human labor, but also brings down the chances of error and costs involved.
Microsoft isn’t left behind in this game of revolutionizing the way the world thinks and has launched a number of AI tools in their Dynamics 365 package. There are tools for single processes and well as tools that operate at an enterprise level.
At present Dynamics 365 offers
Dynamics 365 AI for Sales: Artificial Intelligence models can be a great indicator of deals that matter and have the highest probability of getting closed. Sales representatives can extort AI to make their jobs simpler. Improve your sales and make better decisions with AI. It includes:
- Creating and managing Relationship Assistant Actions
- Sales Report generation by AI
- Predictive Forecasting
- Call Intelligence
Dynamics 365 AI for Customer Services: Natural language processing is a component of Artificial Intelligence that helps convert conversations with customers into insights that guide the employees towards a better customer service experience. Cheers to a 360 “ degree view of customers. This bundle includes :
- Topic clustering based on Human Feedback
- Agent overview and SLA compliance dashboards
- Embedding AI into your CRM portal
- Sharing insights and workspaces with colleagues
- Report generation based on Field Data
Dynamics 365 AI for Market Insights: Social insights can be a great guide towards a better marketing strategy and this is what AI for Market Insights does. Show your customers what they want to see. This includes AI-based Query Builder that can help your marketing team stay a step ahead of your competitors.
Why Dynamics 365 AI?
- Make the change happen, but on your terms! Microsoft has simplified AI adoption to a level where you can transform your enterprise on your own. Detailed guidance and a set of intuitive applications make the process seamlessly easy.
- Eliminate business silos. Customers are the key to a successful business, however, they often end up buried at the bottom of business silos. Understand them better by unifying data and processes and building deeper relationships using AI.
- Get in-depth insights. Be it customer service calls, chatbots or other touchpoints “ make them all relevant and responsive with better AI-driven models to track and understand incoming information.
- Adaptive in nature. You can choose what AI does for you. Adjust its functionality for an agile experience.
Power BI
Developed by Microsoft, Power BI is a business intelligence application that allows you to collect data, evaluate it and visualize it. So far, this is our favorite AI powered application introduced by Microsoft.
Need to share data with various board of directors? Need in depth insights even though the data set consists of thousands of hundreds of rows? Power BI is the perfect solution for all of this!
The insights are based on mathematical models and have accurate deep neural networks working behind the scene. Another plus point is that this application is very affordable. However, you have to make sure your data is clean because the predictions and charts are as accurate as your data is.
Versium
Versium is a predictive tool, or so it seems in the beginning as it can accurately predict who is going to buy your product and what should be your target audience for an upcoming marketing campaign.
However, it is so much more than just a prediction aid. Remember how we said your predictions could be only as good as your data? Well, Versium ensures that your data is top quality. It cleans your existing data and then seamlessly adds new data to it. For example, if you wanted to come in terms with a new company, it can add all their details including their annual turnover to your data set. In fact, it can look up companies similar to the one you named and suggest other options as well. However, if you are working outside Canada or United States, the database might be a bit limited. This comes free with all Dynamics registrations and is our second favourite AI-powered solution by Dynamics 365 so far.
Summing it all up
Artificial Intelligence came in like a fad, instilling seeds of doubt and fear into minds of many alike. However, AI is a tool, a technique that is meant to help humans. AI is a bot that can handle thousands of customers without a lunch break, AI is a tool that can predict your sales within a day or two, AI can go through thousands of rows of data within minutes.
AI is not just a fad, it is here to stay and Dynamics 365 operations is paving the right path for it to walk on.
