Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Today, email management is an essential component of customer service management. Customer service call centers currently employ email response management agents along with telephone support agents, and typically use software solutions to manage emails.”Communications Management.” Media and Organizational Biomimetics Initiative. mdg.mit.edu, 25 Oct 2011. Retrieved from web on 15 Nov 2011How to use e-mail to improve customer service. Inc.com, Guide E-mail Customer Service, Retrieved from web on 20 January 2012
Datafloq
Data and Technology Insights
Footer
Datafloq is the one-stop source for big data, blockchain and artificial intelligence. We offer information, insights and opportunities to drive innovation with emerging technologies.
