The Operational Excellence (OPEX) Reference Group – APAC Chapter, powered by PRIME BPM, successfully concluded its August 2025 virtual meetup, bringing together transformation leaders to discuss how organisations can translate technology investments into measurable business value.’
The session, themed “Connecting the Dots from Tech Enablement to Business Value and Operational Transformation,” featured keynote speaker Ankita Gupta, a seasoned digital transformation and delivery leader with more than 19 years of global experience. Gupta shared actionable strategies and a 90-day roadmap designed to help organisations maximise returns from cloud, AI, and data modernisation initiatives.’
“Transformation doesn’t end with deployment-it ends when value is realised, measured, and multiplied,” Gupta said during her address, reminding attendees that technology should serve as “a vehicle, not a destination.” Key Takeaways from the Session:
- A practical framework to link technology capabilities with business value metrics
- The importance of defining value, enabling co-ownership, and adopting agile delivery for transformation success
- The cultural dimension of tech adoption, described as “90% people and 10% tech”
- Common mistakes, such as beginning with technology selection instead of value identification
- A 90-day phased roadmap with clear actions for execution
- The emergence of a “Chief Value Officer” role to ensure post-go-live benefits are measured and sustained
The interactive format encouraged open dialogue among participants, who raised questions around failure acknowledgement, overcoming change fatigue, and aligning technology decisions with real business needs.’
Ankita also drew attention to sobering statistics: enterprises have spent over $5 trillion globally on digital transformation frameworks in the past five years, yet more than 70% of these initiatives fail to achieve expected outcomes.’
About the OPEX Reference Group
The OPEX Reference Group, powered by PRIME BPM, is a cross-industry professional community dedicated to advancing operational excellence. It brings together experts in process improvement, digital transformation, compliance, risk management, and continuous improvement. Through knowledge sharing and interactive meetups, the group empowers professionals to stay ahead of industry trends and accelerate organisational success.
