Whether you’re a company implementing or thinking of implementing a chatbot/VA strategy, or an industry veteran, you can’t miss this unique event showcasing the experiences of those who’ve been-there-and-done-that.’You’ll hear details about actual bot/VA implementation from:’
- Scott Bair, Nationwide Financial
- Han Shu, Airbnb
- Darrius Jones, USAA
- Ben Kosinski, Anheuser-Busch
- Omar Bentahar, Nissan
- Plus:
- Bot/IA Platform Providers
- Vendors of Customer Service Solutions and CRM Software
- Consultants, Attorneys and others allied to the field
‘and others!’
Just a few of the key topics to be addressed include:’
- Where’s the technology now and where’s it headed?
- Considering chatbots/VAs for internal use cases vs. external sales and marketing programs
- Bringing humans into the picture’connecting to live support
- Panel discussion: realities of bot & VA development and implementation
- Giving your bot personality and a name
- Tackling key security issues
- UX issues and increasing user engagement
‘and much more!’
- Gain insight from corporations who have actual experience with bot/VA implementation
- Hear from the gurus of the industry on how the future of the user experience is changing’and how it’s evolving
- Mix and mingle with all facets of the industry
- Delve into the realities of bot/VA implementation
- Develop an understanding of the keys to effective system integration
- Avoid security pitfalls
- Get actionable insights into vendor selection and the build vs. buy dilemma
- Understand the role of analytics in bots and conversational interfaces
Gain insight into their build, partner or buy decisions, their real-life implementation stories, using bots/VAs to generate customer insights, and the unexpected hurdles they had to overcome. Unlike other bot/VA events, you won’t hear speakers ‘preaching to the choir.’
You’ll hear many unique perspectives from end-users and industry veterans alike. Come join us in San Francisco on May 15-16!’
Insight Exchange Network (‘IEN’) is focused on producing practical, actionable, and content-driven events. Our events are not trade shows, but deliver superior networking through an intimate setting where insights are effectively exchanged regarding the very latest information and opportunities. We focus on niche topic areas that give our attendees valuable takeaways to help them achieve that next breakthrough to turbo-charge their competitive game.
