ServiceNow Connector Application

In this course, you will be introduced to common tasks in the AWS Managed Services (AMS) ServiceNow Connector application. Each task begins with a real-world scenario, and then guides you through a step-by-step demonstration. Using the AWS Managed Services (AMS) Connector application, you can perform common AMS tasks directly in your organization’s ServiceNow platform. This helps centralize all of your existing IT service management (ITSM) tasks into a single pane of glass, or dashboard.

As a ServiceNow user, this means you no longer need to log in to the AMS console to submit an incident, submit a Request for Change (RFC), or make a service request to the AMS operations team.