Introduction to Workflow Management

Analyzing and effectively managing workflows is essential for every organization. Workflow inefficiencies have a direct effect on an organization’s profitability. Managing workflows and the logistics surrounding it is imperative. Everyday teams in every company around the work are using workflows to deliver value. The role of the leader, then, is to ensure that the workflows are the correct ones and are enabling the right value at the right time. It is crucial that more leaders understand workflows and how to leverage them to improve profitability. This knowledge and skill set will be a key differentiator of individuals in their workplace. This course is designed for Team Leaders, Supervisors, and Managers who oversee individuals and teams, as well as professionals engaged in business process management, supply chain management, and logistics. Participants will benefit from understanding how to streamline operations and enhance team efficiency through effective workflow management. Participants should have a basic understanding of process management principles.

For those in leadership roles or involved in process improvement, a solid grasp of process management tools and best practices is essential to fully engage with the course content. By the end of this course, learners will be able to analyze key concepts, benefits, and types of workflows, enabling a comprehensive understanding of workflow systems. They will evaluate workflow diagrams and assess digital tools for workflow mapping, applying techniques to critically assess and optimize current workflows within their organization.