Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Develop new and / or enhance existing application or system code as assigned or provided in technical specifications
- Perform day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
- Coordinate activities with and provide assistance to other technical and functional areas as required
- Work may include sensitive healthcare information, data, trends, or claims
- Develop and maintain routing applications for Voice and Multi-Channel using Genesys products including Composer, Orchestration Server, Rules Engine, and Universal Routing Server
- Review existing Genesys Routing applications developed in Composer and update workflows to meet new requirements
- Make quality contributions to a shared codebase with an emphasis on writing readable and reusable code
- Troubleshoot Production issues using Splunk and develop bugfixes where needed
- Work with others within and outside your team to share your technical expertise and expand your knowledge
- Perform other administrative activities in support of contact center applications development and support
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience developing ECMAScript or JavaScript or Node
- 3+ years of routing development experience in contact center solutions (Voice, IVR and Multi-channel)
- Experience with Restful Web services
- Experience with Git
- Experience in developing routing workflows using Composer
- Experience in designing, developing, and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Experience in troubleshooting routing issues in production on call
- Knowledgeable with Testing Process and Methodologies
- Solid knowledge and experience on SDLC and Break Fix process
- Working knowledge of Genesys framework, reporting, routing, and multi-channel components
Preferred Qualifications:
- Genesys certification in routing
- Experience in Java / J2EE, SOAP
- Experience on build automation tools such as Jenkins to support CI / CD approach
- Experience using Cyara for call flow automation testing
- Experience using Splunk for log file analysis
- Familiarity with Agile methodology and/or Rally
- Clear understanding of reporting (GIM / ICON) schema and impacts to reporting with respect to routing changes
- Excellent communication and interpersonal skills
- Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
