The way in which the service desk agents perform their routine tasks has changed completely in … Scale Your Customer Support with Service Desk AutomationRead more
Author: Aakrit Vaish
As Co-Founder & CEO of Haptik, Aakrit pioneered the wave of conversational AI starting back in 2013. Today, Haptik is one of the world's largest companies in the space with offices in New York, Los Angeles, Mumbai, Singapore, and clients that include names such as including KFC, Starhub, Zurich Insurance, Ola Cabs, Hotstar, Oyo Rooms, Kotak Life. In April 2019, Reliance Industries acquired majority shareholding in the company in a $100 million transaction making Haptik one of the highest valued AI companies globally.
How AI Chatbots help Ecommerce Brands Reduce Cart Abandonment Rate
When customers go to a brick-and-mortar store or super-market, they rarely just abandon their shopping carts … How AI Chatbots help Ecommerce Brands Reduce Cart Abandonment RateRead more
How to reinforce IT service desk with AI-powered ITSM Chatbots
Artificial Intelligence is one technology that has disrupted the life and living of people across the … How to reinforce IT service desk with AI-powered ITSM ChatbotsRead more
3 Ways Conversational AI Can Drive E-Commerce Sales
E-commerce companies have been at the forefront of leveraging the power of Conversational AI. Of the … 3 Ways Conversational AI Can Drive E-Commerce SalesRead more
How Mortgage Chatbots Accelerate the Mortgage Loan Process
Industries across the spectrum are exploring the use of Artificial Intelligence (AI) for transformation. The mortgage … How Mortgage Chatbots Accelerate the Mortgage Loan ProcessRead more