The term conversational commerce’ was first used in a Medium article by Uber‘s Chris Meddina in … The Future of eCommerceRead more
Author: Aakrit Vaish
As Co-Founder & CEO of Haptik, Aakrit pioneered the wave of conversational AI starting back in 2013. Today, Haptik is one of the world's largest companies in the space with offices in New York, Los Angeles, Mumbai, Singapore, and clients that include names such as including KFC, Starhub, Zurich Insurance, Ola Cabs, Hotstar, Oyo Rooms, Kotak Life. In April 2019, Reliance Industries acquired majority shareholding in the company in a $100 million transaction making Haptik one of the highest valued AI companies globally.
Conversational AI in Insurance
Conversational AI has already started to disrupt the insurance sector. AI-powered insurance chatbots and virtual assistants … Conversational AI in InsuranceRead more
How to Build an eCommerce Chatbot
What is an e-commerce Chatbot? An e-commerce Chatbot is an Intelligent Virtual Assistant (IVA) powered with … How to Build an eCommerce ChatbotRead more
Understanding Bot Breaks, and How to Handle Them
This article has been authored by Swapan Rajdev, Co-Founder & CTO of Haptik One of the primary … Understanding Bot Breaks, and How to Handle ThemRead more
Why Conversational AI is the Perfect Lead Generation Tool for Insurance Brands
According to Accenture, as many as 79% of insurance executives believe that AI will transform the … Why Conversational AI is the Perfect Lead Generation Tool for Insurance BrandsRead more