As customer experience becomes one of the primary drivers of growth, banks, and financial services institutions are increasingly looking at innovative technology solutions to simplify customer journeys as a strategic tool for growth. Conversational AI is making a mark as a primary agent of change as banks attempt to increase customer satisfaction while making their processes … [Read more...] about Can Credit card Chatbots Double Your Customer Base?
Identity theft remains a major problem in our society. In fact, the rise of modern technology and the various improvements it has brought to the table have arguably made the situation even worse in this regard. Because today, thieves no longer need actual physical access to your data to do their worst. They can often cause a lot of damage by compromising your identity and … [Read more...] about How AI Is Transforming the Fight Against Identity Theft and Fraud
The internet has a problem. On the one hand, we have the Western internet' where everyone can do as they like, where you can be anonymous and say/do whatever you want, but where reputation and online trust is difficult. As the famous saying goes: on the internet, nobody knows that you are a dog . On the other hand, we have the Chinese internet', where every action you do is … [Read more...] about What We Can Learn from China’s Sesame Credit
Like most other businesses, banking and financial services organizations are fighting to adapt in this new, disruptive, digital world ” and like most other businesses, big data analytics is at the top of the list of solutions to reign in. While those with the proper expertise and knowledge are finding great opportunity via big data analysis, unfortunately, not everybody … [Read more...] about How Big Data Is Changing Banking, Finance, and Credit
With all the buzz that's been surrounding our online privacy, cybercrime has become an important issue in everyday life. After all, we trust our most sensitive information to many different websites, believing that they have the safeguards in place to keep our private information private. Unfortunately, our data isn't safe at all ”a fact that's made clear by the large … [Read more...] about Mobile Payments: Are They More Secure Than Credit Cards?