Customise your CX journey and become the ?1 choice in your market by applying AI solutions to engage and retain your customers
The’AI for CX Forum‘is a’global, cross-industry platform designed to help you and your customers to get the most out of AI. Taking place in London, 5-7th of November, the conference is bringing together the most passionate, innovative and customer-focused professionals with first hand experience in integrating AI technologies into the business strategy for enhancing customer experience.
What to expect?
- Pre-conference day masterclass on the 5th of November on the Future of Contact Centres.
Lean how to transform the mode of operation and management of modern customer contact centres, using AI to enhance the service you provide - Get a clear understanding of what AI can do for your organisation and your customers and how to get there,
separating myths from reality - Familisarise yourself with setting up a sustainable AI eco-system which will allow you to reap benefits in the long run with minimal input and maximised output
joining vision, structure and talent together - Figure out how to do the most important
identifying where to integrate AI into your CX strategy to get the biggest returns for your customers and your investment
how to make it make sense for you? - Get inspired and equipped to lead the CX transformation within your industry by learning to look out for and to shaping your customers’ needs
- Master using AI to enhance personalisation and proactive service delivery through knowing your customer and engaging your customer
- Demonstrate appreciation of your customers’ loyalty and precious time by taking your omni-channel strategy to the next level with chat bots
- Lean how to transform the mode of operation and management of modern customer contact centres, using AI to enhance the service you provide
- Get a clear understanding of what AI can do for your organisation and your customers and how to get there,
separating myths from reality - Familisarise yourself with setting up a sustainable AI eco-system which will allow you to reap benefits in the long run with minimal input and maximised output
joining vision, structure and talent together - Figure out how to do the most important
identifying where to integrate AI into your CX strategy to get the biggest returns for your customers and your investment
how to make it make sense for you? - Get inspired and equipped to lead the CX transformation within your industry by learning to look out for and to shaping your customers’ needs
- Master using AI to enhance personalisation and proactive service delivery through knowing your customer and engaging your customer
- Demonstrate appreciation of your customers’ loyalty and precious time by taking your omni-channel strategy to the next level with chat bots
Join our expert speaker line up in London:
- Ali Bouhouch, CTO and VP, Enterprise Architecture, SEPHORA
- Justin Reilly, Head of CX Innovation, Verizon
- Patricia Davidson, Global Lead, Customer Experience, BD
- Abhijit Akerkar, Head of Applied Science – AI Strategy and Business Integration, Lloyds Banking Group
- Mia Jalava, Head of Customer Process Development, Telia Finland
- Qaalfa Dibeehi, VP, Marketing and Strategy Innovation, Customer Experience and Digital, EMEA, Forrester Research
- Michael Wolczyk, Head of Online Processes, Commerzbank
- James Alexander, Decisioning Director, Sky
