I hold a Master's Degree in IT from Golden Gate University's Ageno Business School. My formal education augments nearly 15 years of hands-on experience with computers and office management. I have had the opportunity to work with various types of technology during my career, from Unisys tape management systems to network security and wireless Internet access. I currently specialize in researching artificial intelligence applications in smart homes, as well as other advances in current technology. I also have extensive experience with small-office administration, including the creation and use of training materials, office organization, disaster backup plans, virus protection, and human resources.