Customer service is the most critical factor determining whether a business will grow or suffer from … 7 Remarkable IVR Trends For the Year 2021 And BeyondRead more
Author: Aakrit Vaish
As Co-Founder & CEO of Haptik, Aakrit pioneered the wave of conversational AI starting back in 2013. Today, Haptik is one of the world's largest companies in the space with offices in New York, Los Angeles, Mumbai, Singapore, and clients that include names such as including KFC, Starhub, Zurich Insurance, Ola Cabs, Hotstar, Oyo Rooms, Kotak Life. In April 2019, Reliance Industries acquired majority shareholding in the company in a $100 million transaction making Haptik one of the highest valued AI companies globally.
The Biggest Trend in eCommerce: WhatsApp Chatbots
Despite the ups and downs faced by the global market last year, the e-commerce business is … The Biggest Trend in eCommerce: WhatsApp ChatbotsRead more
9 Best Chatbots in the Financial Services Industry
As user’s expectations grow, AI is playing an increasingly important role in the financial services industry … 9 Best Chatbots in the Financial Services IndustryRead more
Automate and Scale Service Desk Support
AI is probably the most important thing humanity has ever worked on. I think of it … Automate and Scale Service Desk SupportRead more
4 Customer Experience Trends for E-commerce Industries in 2021
The US Bureau of Labor Statistics survey estimates that online shopping during COVID-19 accounts for $158 … 4 Customer Experience Trends for E-commerce Industries in 2021Read more