This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect … Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)Read more
Topic: Support and Operations
Python Scripting Fundamentals
In Python Scripting Fundamentals, you’ll develop a comprehensive understanding of Python, starting with the programming process, … Python Scripting FundamentalsRead more
GenAI for Computer Support Specialists (IT Support)
This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer … GenAI for Computer Support Specialists (IT Support)Read more
Working with Version Control
Version control is a crucial tool for managing code. Explore the basics of version control and … Working with Version ControlRead more
ITIL V4 Introduction to Service Management Concept
Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest … ITIL V4 Introduction to Service Management ConceptRead more