There is a lot more buzz around the need to improve customer experience than guidance on doing that. Major blame for the issues goes to the insatiable expectations of the customers. No matter how exceptional your customer service experience is, customers will get used to it within some time, and it won't feel exceptional. Hence, innovation is the fundamental driving force of … [Read more...] about Improve Customer Service Experience: Take the AI Way
Call & Contact Centre Expo
By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres. After all, it is within contact centres where most customer interactions are held, which can either make or break a sale, define a reputation and determine the word … [Read more...] about Call & Contact Centre Expo
Why Call Centers Stay Relevant With Integrated AI
In the age of the internet, call centers don't seem like they should still be relevant, yet companies continue to expand their facilities. What's the secret? When it comes to customer service, people want an immediate response and a human touch to guide them through complicated problems. Fascinatingly, it's AI that's making it possible for companies to offer more humanized … [Read more...] about Why Call Centers Stay Relevant With Integrated AI
How to Enhance Your Web Forms With Real-Time Data
As an online marketer you collect as much information as your website visitors are willing to give you via online forms. But what happens if your visitors wont provide what you are asking for, or worse, they provide inaccurate information? How does that affect your interactions with them? People will share information via web forms, but the more you ask for, the less likely … [Read more...] about How to Enhance Your Web Forms With Real-Time Data
Are Algorithms Taking Over Our World?
Algorithm: a set of instructions given to a set of input data to determine an output. Quite simple really. It's like math, but a bit more complicated. Are algorithms going to take over the world? Well, after listening to this TED Talk, seems like they already rule the call centers. That's right. The infamous: "This call may be recorded or monitored for quality assurance … [Read more...] about Are Algorithms Taking Over Our World?