Chatbots have arrived. They're no longer the domain of sci-fi movies or high-tech companies. They've gone mainstream. Last year, more than two-thirds of consumers report interacting with a Chatbot. People are embracing them, too.  40% of consumers said they don't care whether it's a Chatbot or human that helps them as long as they get what they need. 47% of consumers say they … [Read more...] about How AI-Powered Chatbots are Changing the Customer Experience
Automation
3 Concepts Defining the Future of Work: Data, Decentralisation and Automation
The organisation of tomorrow will look fundamentally different than today's organisation. Those enterprises that are aware of the upcoming changes can best prepare and achieve competitive advantage in a data-driven society. Consequently, the future of work will require management and employees to take a different approach when it comes to creating and delivering a product or … [Read more...] about 3 Concepts Defining the Future of Work: Data, Decentralisation and Automation
