This capstone puts your learning into practice through a simulated Shift Queue with three rapid-fire tickets mirroring a real healthcare IT support shift. Designed for learners who completed all six skill courses and Career Development, it lets you showcase your skills in an end-to-end simulation. Each ticket draws on a key skill set from the program. You’ll provision a nurse’s account with M365, Intune, and Epic security groups.
You’ll respond to an urgent PHI containment situation, documenting immediate steps and executing a warm-transfer escalation to the Compliance Officer. You’ll also deliver a custom Copilot prompt framework to a medical director with coaching notes for safe, privacy-aware use. By the end of this course, you’ll complete a Help Desk Resolution Portfolio: a single document with your ticket resolutions, technical notes, escalation logs, and rationale. Structured for hiring managers to evaluate your job readiness in under 10 minutes, this artifact unifies your program experience into one scannable, job-ready deliverable.
