Effective management requires more than executing established processes. Managers must know how to make decisions under pressure, surface critical information, learn from implementation, and communicate across teams and stakeholder groups.
In this two-course specialization from Harvard Business School Online, you’ll examine management from two complementary perspectives. Understanding and Optimizing Management Processes explores how processes shape managerial work, decision-making, learning, and lasting organizational change. Communicating for Impact examines how dialogue, psychological safety, inquiry, and stakeholder communication affect what organizations can understand and accomplish. Through applied activities and organizational scenarios, you’ll practice diagnosing process deviations, framing problems, improving decision-making, assessing communication patterns, mapping stakeholder needs, and designing more productive conversations. Together, the courses provide practical tools for managing systems and conversations with greater clarity and judgment.
