In this course, you will learn how to engage with customers online. You’ll explore how the online checkout process works and how to entice customers to purchase a product.
You’ll also learn how to move customers efficiently through the flow of an online store. You’ll end the course by learning about the importance of creating a successful path to purchase for customers and how the order fulfillment and shipping process works. By the end of this course, you will be able to: – Use best practices to create an engaging customer experience online – Describe the order fulfillment process through checkout, point of sale (POS), shipping, and delivery – Explain how checkout flow works – Optimize a checkout flow for customers – Understand how to get products to customers
