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Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

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Join NowName: Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Creator: Amazon Web Services
Category: Software > Computer Software > Educational Software
Topic: Information Technology, Support and Operations
Tag: Amazon, capabilities, considerations
Availability: In stock
Price: USD 9.99

This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP).

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The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

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