The digital era is not just upon us, it's here and it's getting new upgrades on a regular basis. To keep up with it ” and continue coming up with new tactics to keep the highly demanding customers happy ” you have to stay up to date with the latest tech innovations. This means adopting them before your competitors do and ensuring that they are working in your and your … [Read more...] about 4 AI-Based Customer Support Use Cases
customer experience
What are the Pros and Cons of Using AI in Customer Experience?
The customer experience is crucial if you want to retain loyal customers and keep building your business. Companies should always be looking to find ways to improve the customer experience so that they continue giving the end-user exactly what they want while beating their competition. This is where Artificial Intelligence (AI) comes in. AI has changed the dynamics of the way … [Read more...] about What are the Pros and Cons of Using AI in Customer Experience?
How To Leverage Digital Price Tags In Your Retail Stores?
The immense popularity of online shopping and e-commerce has significantly challenged offline retail stores to quickly adapt to the evolved shopping benchmarks in a pandemic-hit world. Consequently, brick-and-mortar retail stores are revitalizing themselves with sophisticated technologies and adopting tools such as digital price tags, also known as electronic shelf labels … [Read more...] about How To Leverage Digital Price Tags In Your Retail Stores?
Why are Product Managers obsessed with CX platforms in 2021?
The most critical skill identified in top-performing product managers is their obsession with customers and their customer experience. In a single day, a product manager makes multiple decisions keeping their customers in mind, and some of these questions might look like - What are the problems their customer is facing today? How to solve it? What is the best possible path to … [Read more...] about Why are Product Managers obsessed with CX platforms in 2021?
How Brands are Transforming in-Store Shopping Experience with Data
The COVID 19 crisis has tested the limits of every industry across the globe, but one industry that has suffered the heaviest blows is undoubtedly retail. With concerns over health and safety becoming purchase drivers overnight, retailers were forced to go back to their drawing boards to unlearn and relearn new mantras of customer engagement. As McKinsey reports, a large number … [Read more...] about How Brands are Transforming in-Store Shopping Experience with Data
