Out of the expected $126 billion global revenue from Artificial Intelligence solutions by 2025, eCommerce is said to be one of the biggest consumers of the same. To be precise, eCommerce firms have already been using eCommerce chatbots with the AI capabilities and the usage has only grown over time. The chatbots that we see these days are a perfect blend of Machine Learning … [Read more...] about 5 Ecommerce Brands Succeeding with Chatbots
Conversational AI
How Can AI Chatbots Help Improve Customer Experience
Chatbots are increasingly being used by businesses for numerous business applications, especially customer service. The main reason behind this is that they can help improve your customer experiences. Want to know how? Here are three ways in which AI chatbots can enhance customer experiences: 1. Uninterrupted Service One of the main reasons why people love to interact with … [Read more...] about How Can AI Chatbots Help Improve Customer Experience
Conversational AI in Healthcare: 2 Key Use Cases
If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it's that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs “ not only to deal with such crises, but to ensure the best possible healthcare outcomes even under normal circumstances. There can be no substitute for the … [Read more...] about Conversational AI in Healthcare: 2 Key Use Cases
Chatbot vs. Intelligent Virtual Assistant: 9 Ways to Tell the Difference
Most businesses today are trying to implement a conversational solution to help improve overall Customer Experience. And if you are a Customer Experience or Digital Transformation professional looking for one, you might be a little confused about the difference between chatbots' and virtual assistants', among a host of other terms used for such solutions. Intelligent Virtual … [Read more...] about Chatbot vs. Intelligent Virtual Assistant: 9 Ways to Tell the Difference
Key Takeaways from Google’s Meena Chatbot
This article has been penned by Swapan Rajdev, Co-Founder & CTO of Haptik Chatbots and virtual assistants have been in the news in a big way for the past few days. The reason? One word: Meena. In a research paper titled Towards an Open Domain Chatbot, Google presented Meena, a conversational agent that can chat about ¦anything . According to the Google researchers' who … [Read more...] about Key Takeaways from Google’s Meena Chatbot
