ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how … [Read more...] about ITIL 4 Exam Preparation
Support and Operations
Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer … [Read more...] about Customer Service Fundamentals
Architecting Applications for IBM Z and Cloud
This course focuses on the architect persona to help learners understand how to apply IBM Z modernization in designs. This helps to integrate various technologies, platforms and applications across the enterprise in a seamless and transparent manner. We will look at lifecycle enablement by using DevOps, creating an Application Centric environment, establishing Data Centric … [Read more...] about Architecting Applications for IBM Z and Cloud
On Premises Management, Security, and Upgrade with Google Cloud’s Apigee API Platform
This course discusses the management and operation of the Apigee platform for private cloud. It includes topics on operational practices, API deployment, analytics, security and upgrade of the platform. … [Read more...] about On Premises Management, Security, and Upgrade with Google Cloud’s Apigee API Platform
Continuous Integration and Continuous Delivery (CI/CD)
A principle of DevOps is to replace manual processes with automation to improve efficiency, reduce human error, and accelerate software delivery. This requires automation that continuously integrates code changes and continuously delivers those changes to a production environment. This course introduces you to Continuous Integration and Continuous Delivery (CI/CD), an automated … [Read more...] about Continuous Integration and Continuous Delivery (CI/CD)
