Process

Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimising a company’s business processes. It can therefore be described as a “process optimization process.” It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an organization. As a policy-making approach, BPM sees processes as important assets of an organization that must be understood, managed, and develop to announce value-added products and services to clients or customers . This approach closely resembles other Total Quality Management or Continuous Improvement Process methodologies and BPM proponents also claim that this approach can be supported, or enabled, through technology. As such, many BPM articles and pundits frequently discuss BPM from one of two viewpoints: people and/or technology.