Medallia

Medallia is a customer experience management (CEM) SaaS company. Founded in 2001, the company is trusted by some of the world’s top brands -- including Nordstrom, Mercedes-Benz, Sephora, Four Seasons, PayPal, and the Zurich Insurance Group -- to create experiences that customers love. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (such as online, social media, mobile, and contact centers), understand it in real-time, and drive action everywhere — from the C-suite to the frontline.

Their SaaS Customer Experience Management product offers customers to achieve measurable business value as measured by increased customer loyalty, retention, and revenue.

Medallia considers itself a technology company at heart, with employees who like to create new things, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution. 

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Website     http://www.medallia.com/

QUICK FACTS

Head Office

395 Page Mill Road
Palo Alto
United States

Countries Supported

Global

Industries

Automotive, Financial Services, Retail, Telecom, Travel, leisure and hospitality

Size of Customers

Large

Year Founded

September, 2001

INVESTMENT

Funding Received from Investors

$ 255 Million

Investors

Sequoia Capital





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