QUICK FACTS

HEAD OFFICE

395 Page Mill Road
Suite 100
Palo Alto CA 94306
United States

COUNTRIES SUPPORTED

Global

LANGUAGES OFFERED

English

category

CATEGORIES

Big Data, Text analytics

INDUSTRIES

Automotive, Financial Services, Retail, Telecom, Travel, leisure and hospitality

SIZE OF CUSTOMERS

Large

 
Founders:
 
Year founded:September, 2001
Funding received:$ 255 Million
Investors:
 
#Employees:788
Vendor size:global
 
Has Open Source:Yes

Overview

Medallia is a customer experience management (CEM) SaaS company. Founded in 2001, the company is trusted by some of the world’s top brands -- including Nordstrom, Mercedes-Benz, Sephora, Four Seasons, PayPal, and the Zurich Insurance Group -- to create experiences that customers love. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (such as online, social media, mobile, and contact centers), understand it in real-time, and drive action everywhere — from the C-suite to the frontline.

Their SaaS Customer Experience Management product offers customers to achieve measurable business value as measured by increased customer loyalty, retention, and revenue.

Medallia considers itself a technology company at heart, with employees who like to create new things, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution. 

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