Location: Irvine, CA
Salary: $60.00 USD Hourly – $65.00 USD Hourly
What is the break-down of the teams skill sets (ex: 1 PM 4 Developers etc.)?
What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)?
‘ IT Support for recently implemented Microsoft Dynamics 365 (SaaS) Revenue Cycle Management (RCM)
‘ Serve as primary technical point of contact for the application – manage system provisioning, administration, data refresh and maintenance, inclusive for all Dynamics 365 environments.
‘ Resolving support tickets, working with business and Ops team in providing solutions to issues raised.
‘ System monitoring and raising alerts for unusual performance.
‘ Set up war rooms for any P1/P2 issue and coordinating with business, IT and vendor for resolution of the issue.
‘ Working with end user in understanding the issue in detail, replicating the issue in lower environment, and updating ticket logs accordingly.
‘ Working with business stake holders for requirement gathering of future enhancements and taking part in planning/designing/solutioning sessions with vendor.
What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? What skills/attributes are required (please be detailed as to number of years of experience for each skill)? What skills/attributes are preferred (what will set a candidate apart)?
‘ Undergraduate degree or equivalent experience.
‘ Prior experience of healthcare and application support preferred.
‘ Basic knowledge of SQL.
‘ Cloud knowledge and experience to perform cloud deployment will be add on
‘ Basic knowledge of Revenue Cycle Management process.
‘ Experience with MSFT Dynamics 365 RCM product (nice to have).
‘ Experience with Service now support tool (nice to have).
‘ Good writing and communication skills.
‘ Flexible to work if required, to overlap India/US timings.
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