DevOps Engineer that has a passion for deploying software solutions that use the most current technologies and improve the customers’ experience. Responsible for both divisional and national product deployments, and supports server software installations performed by development, test, and deployment teams. Perform production support tasks including troubleshooting of system and data issues for both divisional and national systems. This position is responsible for creating, maintaining and improving both current and future rules within the MEC Product Catalog. The primary responsibility for this role is to design, develop, implement, analyze, and communicate operational information to various organizations.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Actively and consistently supports key initiative and critical production tools as well as MEC/Amdocs environment management.
Gather, analyze, refine, validate document and maintain complex system requirements for requests related to the MEC and reporting needs. Understand and create rules at various levels within the Enterprise product catalog.
Analyze system interdependencies, system requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the business.
Ability to review and understand business requirements and apply those business requirements to rules configured in Groovey logic.
Design and test rules, components, offers, and pricing plans in the MEC system for AgentOS deployment.
Develop communication documentation to support deployment offers.
Work with developers, testers, and deployment teams to create deployment plans.
Write and update automated scripts for installation of server software products.
Work with developers to update infrastructure.
Participate in project-related stand-up meetings.
Provide documentation support as necessary.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Extensive experience delivering software to a production environment.
Experience related to database reporting tools, Macros, queries, SQL and Microsoft Office products.
Familiar with technology (inputs, outputs, and processing flows), and ability to clearly communicate that knowledge.
Use tools like JIRA to manage intake process and workload.
Ability to problem solve, identifying and resolving complex issues as part of a team.
Ability to write clear technical documentation for use by developers and testers.
Ability to work under limited direction, and handle multiple assignments simultaneously.
Excellent verbal and written communication skills.
Strong leadership with ability to facilitate team consensus, and interact with both leadership and implementation teams.
Bachelor’s Degree or technical field or work experience
Related Work Experience
2 Years – Ordering/Billing system experience
2 Years – Business operation analysis experience
2 Years – Database reporting experience
Office environment ESW330 322773 322773BR