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X-WR-CALDESC:Events for DataFLOQ
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DTSTART;VALUE=DATE:20180607
DTEND;VALUE=DATE:20180609
DTSTAMP:20260924T085137
CREATED:20180207T125405Z
LAST-MODIFIED:20220711T101510Z
UID:53123-1528329600-1528502399@datafloq.com
SUMMARY:Customer Service Summit West
DESCRIPTION:The Customer Service Summit West (June 7-8\, San Diego); brings together an unrivalled list of senior leaders from the world’s biggest brands\, purpose-built to guide you seamlessly into the future of customer success\, social care\, and multichannel customer service. \nJoin 150+ customer leaders and 25+ expert speakers – all working in-house at globally recognizable brands – and hear the latest ground-breaking insights on topics such as: scalability\, personalization\, self-service\, customer-centric transformation and much more! \nHear from leaders at Samsung\, JetBlue\, Microsoft\, Verizon\, Twitter\, Symantec\, L’Occitane en Provence\, Alaska Airlines\, Wells Fargo\, New York Jets\, Rogers and gain actionable insight into 2018’s biggest challenges and opportunities: \n\nEffortless Resolution: Boost satisfaction by achieving effortless in channel resolution – fully embed social\, community\, chat and messenger into your contact center operations\nPersonalization at Scale: Befriend your customer with a bespoke experience\nDesilo your data and equip your agents with the knowledge and context to understand every customer\nProactive Support: Solve issues before they become complaints\nNurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates\nFuture Technologies: AI\, Bots and messenger are revolutionizing support\, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders\n\n\n3 Reasons You Have to Attend The Customer Service Summit 2018.\n\n\n\n\n\n1\n\n\n\nCritical Insight from VP’s and Directors of Customer Service:‘In knowing where customer service is headed\, VP-level execs from the world’s most biggest brands will share the decisions that will shape your role and future strategy. Get this invaluable insight to ensure you stay ahead \n\n\n\n\n\n2\n\n\n\nA Cutting-Edge Agenda:‘Gain actionable insight on 2018’s biggest challenges and opportunities\, as decided by you and your peers. Whether your focus is Social Media Customer Service\, or broader multichannel care’ our tracked approach will tailor both days to your specific needs \n\n\n\n\n\n3\n\n\n\nLearn from and Benchmark against 150+ Corporate Peers:‘We know that the best person to give you advice is someone that has direct\, ‘tried-and-trusted’ experience. #INCITECS features corporate speakers\, with a total focus on corporate priorities and learning. Get over 16 hours of best practice and future strategy planning with the world’s leading brands. \n\n\n\n\n\nVisit’https://events.incite-group.com/cs/‘or contact Josh Gordon:\njosh@incite-group.com‘for more information.
URL:https://datafloq.com/meet/customer-service-summit-west-2/
LOCATION:Hilton San Diego Mission Valley\, San Diego\, North America\, Hilton San Diego Mission Valley\, San Diego
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20180619
DTEND;VALUE=DATE:20180621
DTSTAMP:20260924T085137
CREATED:20180207T100417Z
LAST-MODIFIED:20220711T101445Z
UID:53114-1529366400-1529539199@datafloq.com
SUMMARY:Insurance Customer Engagement Europe 2018\, 19 - 20 June\, London\, UK
DESCRIPTION:Insurance Customer Engagement Europe 2018 (19-20 June\, London\, UK)‘will be placing the customer at the forefront of all conversations; reimagining the insurance marketing\, acquisition and retention cycle to build lifetime customer engagement. \nThe insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever before. Hear from the leading insurance carriers from across Europe as they reveal\, with practical examples\, how they have managed increased engagement; addressing internal cultural shifts\, content development and the adoption of new technologies and processes. We have a breadth of expertise entering the conversation hearing from CDOs\, Chief Customer Officers\, Marketing Directors and Technology Leads. Make sure your voice is heard\, and take away vital implementation advice. \nGet strategic insights to develop a roadmap for improved customer engagement\, with practical advice for your marketing\, digital and operational teams: \n\nKnow Your Customer & Data Management\n‘Hear first-hand examples of how our speakers have taken extra steps to ensure the customer’s voice is heard when developing product and customer experience.\nCreate Burden-Free and Engaging Omnichannel Journeys\n‘Integrate cross-channel experiences\, build self-serve capabilities and tailored journeys throughout the lifecycle to ensure your customer will never need to repeat themselves again!\nEngage Customers with Dynamite Content\n‘What innovative pieces of content are exciting your target audience? And how can this content lead to increased retention and trust in your brand?\nImplement the Correct Technologies for Your Company\n‘Hear how your piers have tackled selection stages and found solutions that meet their requirements. This is a talking point that cannot be neglected if you want to survive this seismic operational shift.\nBuild Loyalty Over Time\n‘Listen to case study examples of retention strategies that have both stabilised company activity and increased profitability.\n\nJoin the only event focusing exclusively on building lifetime customer engagement. From creating integrated omnichannel customer journeys to leveraging tech innovations and influencing internal decision making\, this is a meeting you cannot afford to miss!
URL:https://datafloq.com/meet/insurance-customer-engagement-europe-2018/
LOCATION:The Grange Tower Bridge Hotel\, 45 Prescot St\, London\, United Kingdom\, The Grange Tower Bridge Hotel\, 45 Prescot St\, London\, GB
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20180627
DTEND;VALUE=DATE:20180629
DTSTAMP:20260924T085137
CREATED:20180207T095138Z
LAST-MODIFIED:20220711T101415Z
UID:53102-1530057600-1530230399@datafloq.com
SUMMARY:Insurance AI and Analytics USA 2018\, June 27-28\, Chicago
DESCRIPTION:Carriers are looking to meet customer demands and deliver continuous business growth without dramatically increasing costs. Insurance AI & Analytics USA (June 27-28\, Chicago) will explore how carriers can take advantage of AI\, machine learning\, chatbots and more to deliver both operational efficiency and a seamless\, omnichannel customer experience. \nDeploying AI\, machine learning and advanced analytics is the only way insurance carriers can meet the ever-increasing customer demands\, at the scale they need\, to create a competitive advantage\, and without dramatically increasing costs. No wonder no other industry invested more in AI than the insurance industry in 2017. \nJoin this industry-leading summit for insights on:\n \n\nBuild the foundation to deliver AI and Machine Learning: develop a robust business intelligence infrastructure and achieve data integrity\, easy accessibility\, speed to data and a 360-view of the customer\nDiscover exactly where and how AI is impacting insurance and maximize investments: explore the practical business applications of AI and machine learning\, from automating and speeding-up the underwriting processes to delivering seamless and connected claims experience\nReduce costs and improve bottom line whilst embedding speed and enhancing business efficiencies: discover which processes can be quickly automated delivering immediate gains to the business and use chatbots and roboadvisors to improve productivity and reduce human errors\nMeet customer demands with a seamless and connected customer experience: use AI and advanced analytics to drive customer loyalty and transform your marketing\, sales\, operations and claims to meet and exceed your customers’ expectations with simple\, relevant and transparent products\, communication and services\nMerge innovation and technology with business needs: attract and develop leaders that can understand the technical and business goals and develop data visualization tools to help build a culture where data and human insight work together\, showing true value to the business\n\nJoin 350+ analytics\, pricing\, marketing\, claims and underwriting executives at the largest insurance AI & Analytics Summit!
URL:https://datafloq.com/meet/insurance-ai-and-analytics-usa-2018/
LOCATION:Radisson Blu Aqua Hotel\, 221 N Columbus Dr\, Chicago\, IL\, United States\, Radisson Blu Aqua Hotel\, 221 N Columbus Dr\, Chicago\, IL\, US
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