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DTSTART;VALUE=DATE:20180213
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SUMMARY:Transforming Public Sector Customer Service
DESCRIPTION:Focusing on the customer experience has been the most effective way for an organisation to achieve success. It is not just about providing a service to your customers. It is about what happens before and after these service interactions that will truly transform your customers’ experiences. \nThe public sector in Australia is under increasing pressure to deliver more effective\, efficient and responsive public services. Government organisations at all levels are prioritising the customer experience. Digital technologies play a key role in the process\, as they have the ability to transform the way the public sector operates and delivers customer services.\n \nAttend the Transforming Public Sector Customer Service Conference & learn practical strategies to: \n\nLeverage‘technologies‘to attain’omni-channel success\nImprove‘your workplace’culture‘for’service delivery excellence\nLead a’smooth change management‘process\nTransition‘from customer service‘to customer experience\n\nWho will attend? \nSenior Executives & Directors from Federal\, State & Local Government‘with responsibilities for: \n\nCustomer Service\nCustomer Experience\nClient Services\nService Delivery\nCustomer Relations\nContact Centres\n\nAttend to learn: \n\nLead & support‘your workforce for’effective transformational change\nLeverage‘digital platforms‘to’improve customer service delivery\nRe-imagine customer service‘strategiesto’enhance customer experience\n\nWorkshops: \nWorkshop A – School provisioning planning in practice  \nWednesday 14th February 2018\, 5:00pm – 8:00pm \nWorkshop leader:’Chris O’Connor\,’Data & Digital Manager\,’City of Casey \nIn this workshop\, you will learn practical strategies to set your organisation up for sustainable transformation in order to effectively deliver value. \nSite Tour B – Teachers Mutual Bank Homebush Office  \nThursday 15th February 2018\, 9:00am\n12:00pm \nWorkshop leader: Tim Powell National\, Contact Centre Manager\,’Teachers Mutual Bank \nJoin this site tour to see how a leading corporate organisation manages their contact centre to provide customer service excellence. \nWorkshop C – How to consolidate customer data to improve the omni-channel experience  \nThursday 15th February 2018\, 1:00pm\n4:00pm \nWorkshop leader:’Tim Powell National\,’Contact Centre Manager\,’Teachers Mutual Bank \nThis interactive workshop will provide you with practical strategies to effectively consolidate data to improve customer’s experience across the multiple contact channels.
URL:https://datafloq.com/meet/transforming-public-sector-customer-service/
LOCATION:27 O’Connell Street\, Sydney\, Australia\, 27 O’Connell Street\, Sydney\, AU
ATTACH;FMTTYPE=image/jpeg:https://datafloq.com/datafloq/wp-content/uploads/2026/05/planning-execution-plan-in-heavy-lifting-img.jpg
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