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X-WR-CALDESC:Events for DataFLOQ
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DTSTART:20190101T000000
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DTSTART;VALUE=DATE:20201104
DTEND;VALUE=DATE:20201119
DTSTAMP:20260922T161631
CREATED:20200929T070124Z
LAST-MODIFIED:20220711T134325Z
UID:53178-1604448000-1605743999@datafloq.com
SUMMARY:QCon Plus
DESCRIPTION:QCon Plus (Nov 4-18) is designed to help you level-up on the practices\, patterns\, and skills most in-demand right now. You’ll learn from world-class practitioners on the trends\, best practices\, and solutions leveraged by the world’s most innovative software shops. \nTaking place between November 4-18\, the event is thoughtfully designed with shorter\, focused technical sessions spread over 3 weeks. Here’s what you can expect: \n\nLearn more in less time. Develop your skills in just 3 weeks and share experiences\, challenges\, ideas\, and insights with peers and speakers.\nWork the event around your schedule.\nPlan your schedule around a couple of hours a day\, two to three days a week for three weeks.\nLearn from practitioners creating the future.\nUncover trends and tools that are helping organizations tackle change and uncertainty. Validate your project roadmap during challenging times. You’ll learn from 54 speakers and 4 keynotes across 18 tracks.\n\n\nPeer learning groups & interactive problem-solving.\nConnect with a small group of peers and get answers to your problems through highly interactive sessions including Q&As\, AMAs\, breakouts\, and real-time collaborative action.\nDiscover a variety of technical and non-technical topics. Java\, machine learning\, microservices\, ethics\, diversity\, and inclusion are just of the topics covered in the 18 tracks at QCon Plus. The event covers a wide spectrum of timely software engineering topics.\nIt’s not just about the tech. It’s about you too.\nGet together with peers in a safe setting where everyone is able to express themselves. Build connections that last beyond the event.\nQCon Plus features 54 speakers from companies like Netflix\, Redhat\, eBay\, and Google. Early confirmed speakers include Gunnar Morling\, Open Source Software Engineer @RedHat\, Shrijeet Paliwal\, Sr. Staff Software Engineer @Tesla\, Johnny Boursiquot\, SRE @Heroku\, and Wade Davis\, Vice President of Inclusion Strategy @Netflix.\nWe’ve designed QCon Plus to help you connect with like-minded peers in a virtual setting. Each session features a keynote from world-class practitioners\, Q&As\, and an opportunity to engage with peers to help answer your questions. You’ll get actionable ideas you can implement right away. – Wes Reisz\, QCon Plus Chair\, Creator Of The InfoQ Podcast\, Technology Leader\, Engineer\, & Technical Adviser
URL:https://datafloq.com/meet/qcon-plus-2/
LOCATION:Virtual\, Virtual\, Virtual
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DTSTART;VALUE=DATE:20201117
DTEND;VALUE=DATE:20201119
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SUMMARY:Reuters Events - Customer Service & Experience USA 2020
DESCRIPTION:The Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10\,000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. \nIn celebration of our 10th anniversary\, we are bringing our most senior line-up yet. Expect insights from senior leaders at the forefront of service and experience\, impactful presentations\, real-world case studies\, interactive sessions\, and virtual networking\nDirect to your home. \nOur all-star speaker line-up boasts leaders from Frito-Lay\, Verizon\, Mastercard\, Twitter\, Nissan USA\, Radisson Hotels\, AT&T\, Philadelphia Eagles\, and many more of the USA’s most recognisable brands. Gain actionable insight into 2020’s biggest challenges and opportunities: \nScale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you future-proof your support structure for 2020 and beyond \nSynchronize Channels: Provide intuitive 24/7 self-service\, match tone-of-voice and fully embed social\, web\, chat and portal into your contact center operations \nImplement Automation: Build a business case for your 2020 innovation strategy\, connect the data dots and effortlessly implement\, machine learning\, AI\, chatbots\, speech analytics and so much more \nBring customer experience to the center: Gain senior management buy-in\, prove ROI\, and move from reactive support to proactive success \nUp-skill‘Agents and Leaders: Empower agents with the latest innovations\, diversify skillsets\, supercharge onboarding\, and unlock the potential of your agents \n\n\n\nSecure your free pass today and launch yourself into the future of customer service. \n\n\n\nREGISTER NOW FOR FREE \n\n5 Reasons you have to attend the Customer Service & Experience USA 2020: \n\n\n\n\nHear real-world insights from 30+ senior leaders from across the customer journey: Engage\, interact and learn from those directing the future of the customer service space\nFlexible\, on–demand learning tailored to you: Whether you tune in live or access on-demand\, choose from 30+ sessions and workshops to custom-build your experience\nStrategize and plan the future of your service department: Leave with the tools and strategies to enact impact-driven change with our interactive strategy-focused agenda\nFind the solution with 20+ handpicked solution providers. Whilst the event is tailored for and focused on in-house executives\, our virtual exhibition hall ensures that you can meet the vendors you need to move your department forward.\nCommit to making resolution effortless\, driving efficiency\, and delivering the ultimate experience.\n\n\n\n\n\nVisit https://events.incite-group.com/customerservice/ or email Scott Cormack: scormack@incite-group.com for more information.
URL:https://datafloq.com/meet/reuters-events-customer-service-experience-usa-202/
LOCATION:United States\, US
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