QUICK FACTS

HEAD OFFICE

1900 Lafayette St. Suite 230
Santa Clara California 95050
United States

COUNTRIES SUPPORTED

United States

category

CATEGORIES

Analytics

INDUSTRIES

Technology

SIZE OF CUSTOMERS

Small

 
Founders:
Ajith Ravi,
Karan Chaudhry
 
Year founded:September 15, 2011
Funding received: $4.2 Million
Investors:
 
#Employees:11-50 employees
 

Overview

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels

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