QUICK FACTS
HEAD OFFICE
1900 Lafayette St. Suite 230
Santa Clara California 95050
United States
COUNTRIES SUPPORTED
United States

CATEGORIES
Analytics
INDUSTRIES
Technology
SIZE OF CUSTOMERS
Small
Founders: | Ajith Ravi, Karan Chaudhry |
Year founded: | September 15, 2011 |
Funding received: | $4.2 Million |
Investors: | |
#Employees: | 11-50 employees |
Overview
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels