QUICK FACTS

HEAD OFFICE

Suite 200
Fort Myers FL 33907
United States

COUNTRIES SUPPORTED

United States

LANGUAGES OFFERED

English

category

CATEGORIES

Analytics, Text analytics

INDUSTRIES

Telecom

PRICING

Subscription

TYPE OF CUSTOMERS

For profit

SIZE OF CUSTOMERS

Large

 
Founders:
 
Year founded:2002
Funding received:$ 54.1 Million
Investors:
 
#Employees:109
Patents:6
Vendor size:large
 

Overview

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social.

CallMiner provides real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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